Jacksonville Beach, FL
Frequently Asked Questions
What is a Short-Term Vacation Rental?
A Short-Term Vacation Rental, also known as a vacation rental, is the rental of a legally-licensed dwelling unit as a transient public lodging establishment for periods of less than 30 consecutive days per occurrence and more than 3 times per year. A Short-Term Vacation Rental Certificate from the City of Jacksonville Beach is required prior to advertising and renting your property.
Who needs to apply for a Short-Term Vacation Rental Certificate?
Any owner renting a property for a period of 30 consecutive days or less, more than 3 times per calendar year, is required to apply for a Short-Term Vacation Rental Certificate. It is the owner(s)' responsibility to know and comply with all ordinances, resolutions and regulations that apply to short-term vacation rentals within the City of Jacksonville Beach, FL.
Is my property exempt?
Single-family, townhouse, or multi-family dwellings subject to deed restrictions and covenants of a home-owners association, condominium units, timeshare projects, and owner-occupied dwelling units renting fifty (50) percent or less shall be exempt. However, you must still register with the Local, County, and State Taxing Authorities.
Renting or advertising your home for rent on a short-term basis without a certificate is in violation of the City of Jacksonville Beach, FL's ordinances and subject to enforcement processes as provided for in City Code Section 34-731 of the Land Development Code.
What is the Lodging Tax?
Filing and remitting the 6% Tourist Development Tax (TDT) to the Duval County Tax Collector's office is the responsibility of the property owner. There is no agreement between Duval County and any online platform (AirBNB, VRBO, HomeAway, Evolve, etc.) that will allow that online platform to collect and remit taxes to Duval County on behalf of any property owner.
When is the Lodging Tax due?
Monthly filing requirements for the TDT apply even if the property has zero ($0.00) or no activity for the month. On or before the 20th of the month following collection, you will access your account on our website to file and remit the taxes collected.
How is penalty calculated on late payments?
A penalty is applied to all TDT periods that are not filed AND remitted on time, at a minimum of $50.00.
Do I also need to obtain a separate business license?
Yes. You must obtain a Duval County Tax Receipt, a Local Business Tax Receipt, a State of Florida Tax Certificate, and a license with the Florida Department of Businesses and Professional Regulation.
What is the cost of a Short-Term Vacation Rental Certificate?
There is an initial and annual fee of $150.
Does my Short-Term Vacation Rental Certificate apply to multiple properties?
No. Each individual address is required to register with the City of Jacksonville Beach per the City's Code of Ordinances.
Do I have to display my certificate?
Yes. The STVR Certificate must be posted on the inside of the window of the unit that is located closest to the front door, facing outward. Required postings must be located on the back of or next to the main entrance door or on the refrigerator. Your STVR Certificate PDF can be found in the Business Center by clicking your account name under "Manage Your Account(s)".
Is the City working with Airbnb or VRBO or other rental platforms?
No. AirBNB or VRBO does not collect or remit any local or county tax to the City of Jacksonville Beach, FL or Duval County on behalf of property owners and/or authorized agents.
Can I pay by credit card?
Not yet.
I stopped renting my property, how do I close my account?
Fill out the Business Closure form that can be found in the Business Center in the Manage Your Account(s) section.
To complete your Closure Request form, please login to your account and navigate to the Manage Your Accounts section on the bottom left side of your Business Center/Action Center homepage. On the next page, you will click the link titled "Business Closure Form" to complete and submit your Business Closure form.
Once your Closure form has been submitted, The City of Jacksonville Beach will receive a notification to review your request for approval. Once approved, you will receive an email notifying you of the approval status for your closure.
If you should have additional questions regarding what information is required on your Closure form or should need to follow up on the status of your request approval once the form has been submitted, please contact The City of Jacksonville Beach directly at STVR@jaxbchfl.net or 904-247-6231.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the City on your behalf if we need their assistance with one of your questions. You can reach GovOS at blt.str.support@govos.com and by phone at (888) 751-1911.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6-digit Account Number and the GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6-digit Account Number and the GovOS Activation code to be authorized to connect to an existing property record.
I did not receive or I misplaced the letter with my activation code. What do I do?
Contact GovOS blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://jacksonvillebeachfl.blt.govos.com). They will click on the "Go" button under "New Users". They will also need the 6-digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Log In page, click the "Forgot your password" link and follow the instructions that will be e-mailed to the User's registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact GovOS Support
blt.str.support@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction (Jacksonville Beach, FL) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!
